Support & Troubleshooting
Resolve common issues, sync failures, data safety, and account migrations.
Welcome to the Support section. If you are experiencing issues with sync, accounts, or need help migrating, please find our dedicated resources below:
Common Issues & Troubleshooting
Most customer issues are related to synchronization delays, local data safety, or account logins. Please refer to our targeted troubleshooting checklists below:
Sync & Data Safety
Checklist for sync failures, E2EE passphrase lockups, guest mode data migration, and data loss prevention.
Account & Login
Steps to resolve registration typos, activation issues, third-party logins (Apple/Google/WeChat), and purchase restoration.
Promo & Redeem Codes
Redeem App Store offer codes, Google Play promo codes, and Grid Diary account codes.
Classic Migration
Step-by-step guide to migrate your journals from the retired Grid Diary Classic to the new Grid Diary.